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Building Your Bot's Knowledge Base

The knowledge base is what your bot actually knows — here's how to build and maintain it. Your bot only answers as well as the knowledge you give it. This article covers uploading sources and keeping your knowledge base accurate over time.

Upload knowledge sources

1. Navigate to **Knowledge Base** in the sidebar, or open a bot and go to its **Knowledge Base** tab.
2. Click **Add Knowledge Source**.
3. Upload documents (PDF, Word, Markdown, or plain text), or paste content directly. Good sources include help articles, FAQ lists, product documentation, and anything else you'd want the bot to reference.
4. Each source is indexed automatically and becomes searchable by the bot right away.

Manage your knowledge base

- **Search** by name or content to find a specific source quickly.
- **Filter** by Type or Status (for example, indexed vs. processing) to narrow a large library.
- Click the **menu icon** on any source to edit, refresh, or delete it.

Core Info & FAQs

Switch to the **Core Info & FAQs** tab on your bot's Knowledge Base to:

- Add **core company or product information** as free text — useful for things that don't live in a document, like your support hours or return policy.
- Review **FAQ Suggestions** — the bot analyzes visitor conversations and recommends FAQs you might want to formally add.
- Review **Conversation Trends** — a summary of the topics visitors ask about most, so you can spot gaps.

💡 Pro tip:  After your bot has been live for a week or two, check Core Info & FAQs first. The FAQ Suggestions and Conversation Trends sections show you exactly what to add next, based on real visitor questions — no guessing required.

Keep in mind: 
- Supported file types: PDF, Word (.docx/.doc), Markdown, plain text, and structured FAQ lists.
- Performance may degrade with extremely large knowledge bases (1 GB+) — consider segmenting very large document sets.



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Related: Setting Up Your First Bot · Customizing Your Chat Widget